As the first points of contact for guests once they arrive, the Concierge and Guest relations teams help with any and all accommodation and in-house amenities requests. Also assisting with the organisation of a comprehensive range of on and off-snow services, our goal is to ensure that guest stays are as seamless and carefree as possible.


  • Act as the main point of reference for guests who need assistance or information, attending to their requests and helping to tailor their stays to their requirements.
  • Understanding guest needs and providing them with personalised solutions and individually tailored activity and restaurant recommendations.
  • Liaise with guests by phone, email, and face-to-face to assist with transportation and services arrangement.
  • Assistance with guest issues and resolution.
  • Acquire extensive knowledge of AYA Niseko and nearby locations and businesses.

Knowledge, Skills & Abilities

  • Strong interpersonal & communication skills, both written and in-person.
  • Friendly and professional telephone manner.
  • High grooming standards.
  • A willingness to learn and to expand your knowledge of property amenities, services, and the local area.
  • Desirable: Passion for snowsports and the outdoors.
  • Desirable: Previous experience in the hospitality or travel industry.


Seasonal: ¥1,050 per hour
Year-Round: Salary negotiable based upon prior experience.


  • Health, social, and employment insurance available.
  • Subsidised staff accommodation and meals.
  • Subsidised ski/snowboard rental.
  • Free lift pass.

Expected Start Date


Apply Now

If you are interested in the above position, please send your CV/Resume to [email protected].