As the first points of contact for guests once they arrive, the Concierge and Guest relations teams help with any and all accommodation and in-house amenities requests. Also assisting with the organisation of a comprehensive range of on and off-snow services, our goal is to ensure that guest stays are as seamless and carefree as possible.


  • Act as the main point of reference for guests who need assistance or information, attending to their requests and helping to tailor their stays to their requirements.
  • Understanding guest needs and providing them with personalised solutions and individually tailored activity and restaurant recommendations.
  • Liaise with guests by phone, email, and face-to-face to assist with transportation and services arrangement.
  • Assistance with guest issues and resolution.
  • Acquire extensive knowledge of AYA Niseko and nearby locations and businesses.

Knowledge, Skills & Abilities

  • Strong interpersonal & communication skills, both written and in-person
  • Friendly and professional telephone manner
  • High grooming standards
  • A willingness to learn and to expand your knowledge of property amenities, services, and the local area
  • Desirable: Passion for snowsports and the outdoors
  • Desirable: Previous experience in the hospitality or travel industry

Please note: For seasonal staff, a Japanese work permit or working holiday visa is required.


¥1,250 per hour

Salary negotiable based upon prior experience


  • Health, social, and employment insurance available
  • Subsidised staff accommodation and meals
  • Subsidised ski/snowboard rental
  • Free lift pass

Expected Start Date

November, 2018 - April, 2019

Position available for immediate start

Apply Now

If you are interested in the above position, please send your CV/Resume to [email protected].