Front Desk｜Year-Round

Not only providing seamless Check In and Check out, Front Desk team assist guests with all accommodation and in-house amenities requests. Operate 24 hours ready to provide luxury services to meet our guest needs and exceed their expectations.

• Provide warm greetings / farewell in a friendly and professional manner during check in and check out.
• Handling guest check in/check out procedures following the standard.
• Handling guest payments
• Handling guest issue and provide solution with positive manner
• Assisting and record all guest request and input guests registration and profile.
• Luggage and parcels handling
• Maintaining the Cleanliness of working areas.
• Be part of department project and training
• Interdepartmental communication with the other department to ensure that the highest quality of services are provided to AYA Niseko guests.

• Strong interpersonal & communication skills.
• High proficiency in English is required. Japanese or other languages are a plus.
• Computer literacy.
• Friendly and professional telephone manner.
• High grooming standards and professional appearance.
• A willingness to learn and to expand your knowledge of property amenities, services, and the local area.
• Desirable: Previous experience in the hospitality or travel industry.
• Desirable: Passion for snowsports and the outdoors.
• Desirable: Valid Japanese driver's license or international driving permit.

Salary negotiable based on experience

• Health, social, and employment insurance available
• Subsidized staff meals (lunch and dinner bento approximately ¥300 per meal)
• Free staff accommodation (shared dormitory room), utilities and Wi-Fi included. Shared shower/bath, laundry, drying room, kitchenette. facilities). Single Apartment available upon availibility with an extra charge.
• Subsidized ski/snowboard rental
• Free season lift pass for Grand Hirafu/Hanazono resort and discounted rate for all mountain lift pass
• Annual Bonus
• Annual Paid Leave
• Discount on other Tokyu Resort & Stays properties

If you are interested to join our Front Desk team, please send your CV/Resume with a recent portrait photo to[email protected]