Front Desk|Year-Round

Not only providing seamless Check In and Check out, Front Desk team assist guests with all accommodation and in-house amenities requests. Operate 24 hours ready to provide luxury services to meet our guest needs and exceed their expectations.

Highlight Responsibilities

  • Provide warm greetings / farewell in a friendly and professional manner during check in and check out.
  • Handling guest check in/check out procedures following the standard.
  • Handling guest payments
  • Handling guest issue and provide solution with positive manner
  • Assisting and record all guest request and input guests registration and profile.
  • Luggage and parcels handling
  • Maintaining the Cleanliness of working areas.
  • Be part of department project and training
  • Interdepartmental communication with the other department to ensure that the highest quality of services are provided to AYA Niseko guests.

Knowledge, Skills & Abilities

  • Strong interpersonal & communication skills.
  • High proficiency in English is required. Japanese or other languages are a plus.
  • Computer literacy.
  • Friendly and professional telephone manner.
  • High grooming standards and professional appearance.
  • A willingness to learn and to expand your knowledge of property amenities, services, and the local area.
  • Desirable: Previous experience in the hospitality or travel industry.
  • Desirable: Passion for snowsports and the outdoors.
  • Desirable: Valid Japanese driver's license or international driving permit.


Salary negotiable based on experience


  • Health, social, and employment insurance available
  • Subsidized staff meals (lunch and dinner bento approximately ¥300 per meal)
  • Free staff accommodation (shared dormitory room), utilities and Wi-Fi included. Shared shower/bath, laundry, drying room, kitchenette. facilities). Single Apartment available upon availibility with an extra charge.
  • Subsidized ski/snowboard rental
  • Free season lift pass for Grand Hirafu/Hanazono resort and discounted rate for all mountain lift pass
  • Annual Bonus
  • Annual Paid Leave
  • Discount on other Tokyu Resort & Stays properties

Apply Now

If you are interested to join our Front Desk team, please send your CV/Resume with a recent portrait photo to[email protected]