Answering your questions and assisting with your requests, our Reception and Concierge teams will strive to ensure that your stay is truly exceptional — how can we help you today?

24 Hour Reception

During the winter, our reception desk is open 24 hours a day, 7 days a week.  If you are having an emergency and need immediate assistance, you can be assured that we'll be here, whenever you need us. 

In addition to our comprehensive selection of in-house amenities and exclusive guest benefits, our professional and devoted team of AYA Niseko staff are dedicated to providing seamless service to each and every guest, twenty-four hours a day, seven days a week.

We work alongside some of the finest service providers and organisations in Hokkaido, so if there's anything you need that will enhance your stay, we'll be ready to listen.

AYA Reception: Ext. 9
AYA Concierge: Ext. 15

Restaurant Reservations

Hokkaido has long been well-known for its delicious home-grown produce and passionate chefs, and Niseko is no exception; and with its influx of international tourists, travellers, and investors, the area has also become a hub for talented international chefs and restaurateurs. 

Niseko's transformation into an eclectic mix of exquisite traditional Japanese delicacies and an abundance of foreign cuisines has not gone unnoticed, with many food-tourists and critics visiting the region solely for the food.

With many of the more popular restaurants being completely inaccessible as walk-in guests, it has become increasingly important to make timely reservations. Although most restaurants in Niseko now take English language bookings, we appreciate that it can sometimes be difficult to juggle dinner plans alongside the rest of your itinerary. 

We are happy to assist you with your restaurant reservations—just approach our concierge staff, make your request, and we'll do the rest.

Taxi Booking

Working with the most respected taxi companies in the area, we can organise a wide variety of transport services that will allow you to experience everything the area has to offer.

  • Compact taxis (1-3 persons)
  • Child seats
  • Long-distance trips
  • Resort transfers
  • Larger taxis and vans (4+ persons)
  • Pre-booked return trips
  • Late-night trips
  • Ski-equipment racks

If you require a taxi booking, simply contact reception, let us know your plan, and we'll take care of the details.

Car Rental

Hokkaido is renowned for its wide roads and winding mountain passes, making car rental a flexible alternative for intrepid travellers comfortable with winter driving and wishing to choose their own route and itinerary.

Working alongside NIPPON RENT-A-CAR, AYA Niseko are able to offer its guests discounts of 15% on all car rental options. If you are interested in making a reservation, or would like further information, please contact AYA Reception, or click the link above for more information.