Answering your questions and assisting with your requests, our Reception and Concierge teams will strive to ensure that your stay is truly exceptional — how can we help you today?

In addition to our comprehensive selection of in-house amenities and exclusive guest benefits, our professional and devoted team of AYA Niseko staff are dedicated to providing seamless service to each and every guest.

We work alongside some of the finest service providers and organisations in Hokkaido, so if there's anything you need that will enhance your stay, we'll be ready to listen.

Restaurant Reservations

Niseko has a wide offering of international cuisine, with a variety of price points and dining styles to choose from. Before making a reservation with restaurants, please keep in mind the cancellation policies and transfer options available for the restaurant of your choice.

Fine Indulgence

  • For those seeking an exceptional dining experience in a semi-private setting.
  • Restricted access for children.
  • Multi-course menus; choosing your desired courses in advance is often required.

Friends and Family

  • Ideal for big groups or families with children.
  • Casual dining and atmosphere; a la carte and children's menus are usually available.

Within Reach

  • Take full advantage of AYA Niseko's premier location and walk to the hills of Niseko Hirafu.


  • Enjoy your meal from the comfort of your own room with a selection delivery or private catering services.
Note that while we will strive to assist with all reservations requests, there may be restaurant reservations our concierge and front desk team are unable to assist with — please contact us for more details.

Taxi Booking

Working with the most respected taxi companies in the area, we can organise a wide variety of transport services that will allow you to experience everything the area has to offer.

If you require a taxi booking, simply contact reception, let us know your plan, and we'll take care of the details.

Car Rental

Hokkaido is renowned for its wide roads and winding mountain passes, making car rental a flexible alternative for intrepid travellers comfortable with winter driving and wishing to choose their own route and itinerary.

Working alongside NIPPON RENT-A-CAR, AYA Niseko are able to offer its guests discounts of 15% on all car rental options. If you are interested in making a reservation, or would like further information, please contact AYA Reception, or click the link above for more information.


For further information, please please do not hesitate to contact us directly.

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