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Reception Desk & Concierge

Complimentary Pick-up / Drop-off

  • Our concierge team will arrange the time according to your train arrival and departure time.
  • If you have any special requests, please write your preferred pick-up and drop-off times in the notes section.
  • Please note that due to limited availability, we may not be able to accommodate your preferred time, especially early moring and late evening.

(12+ years)

(3-11 years - Infants under 2 years old ride free of charge, with no seats)

Terms & Conditions 

Changes or cancellations made within 14 days of a confirmed reservation subject to a penalty fee, which AYA NISEKO cannot change. AYA NISEKO must follow the partner's reservation and cancellation policy and depending on the partner's response, changes may not be possible or the you will be charged a cancellation fee according to the partner's policy.