We offer complimentary parking for up to 25 vehicles on a first come, first-serve basis. Please note that reservations are not accepted. In the event that our parking lot is full, we will direct you to a nearby free parking area and provide a complimentary shuttle service to and from the hotel.

→By bus
The closest bus stop for the direct ski bus from New Chitose Airport or Sapporo is the Hirafu Welcome Center, located approximately 700m from AYA Niseko. Our complimentary pickup service is available upon arrival. Advanced reservations are required.
Request form: https://www.ayaniseko.com/cs-shuttle
→By train
The JR Line can be used year-round. If you are arriving from Sapporo or New Chitose Airport, you will need to transfer at Otaru. The closest train station to AYA Niseko is Kutchan Station, located around 15 minutes away by car. Complimentary pickup service is available. Advanced reservations are required.
Request form: https://www.ayaniseko.com/cs-complimentary-shuttle

Yes. We can keep your luggage or parcels from 5 days before the starting date of your stay.
Address:
AYA Niseko
1-4-4-5 Niseko Hirafu, Kutchan-cho, Abuta-gun, Hokkaido, Japan 044-0080
*Shipping labels must include the following information: 1) Your check-in date 2) The name of the lead guest of your reservation.
*We cannot receive any perishable items, frozen items, valuables, cash, or pay-on-delivery luggage or parcels.
*During the winter season, delivery delays may occur due to snow and other weather-related disruptions. To ensure timely arrival, we recommend shipping your luggage or parcels at least 5 days in advance.

→Early check-in prior to 3:00pm may be available if your room is ready upon arrival. Please inquire at the front desk when you arrive. Please note that early check-in cannot be guaranteed in advance, and may not be possible during periods of high occupancy.
*An additional fee may apply depending on the time of check-in.