Concierge｜Winter Season

Acting as the main point of reference for guests who need assistance or information, the Concierge helps to tailor each guest's stay to their own requirements.

• Act as the main point of reference for guests who need assistance or information, attending to their requests and helping to tailor their stays to their requirements.
• Understanding guest needs and providing them with personalized solutions and individually tailored activity and restaurant recommendations.
• Liaise with guests by phone, email, and face-to-face to assist with transportation and services arrangement.
• Assistance with guest issues, providing solution and alternative for any unavailable activities.
• Acquire extensive knowledge of AYA Niseko, nearby locations and businesses.

• Strong interpersonal & communication skills.
• High proficiency in English is required. Japanese or other languages are a plus.
• Computer literacy.
• Professional E-mail handling.
• Friendly and professional telephone manner.
• High grooming standards and professional appearance.
• A willingness to learn and to expand your knowledge of property amenities, services, and the local area.
• Desirable: Previous experience in the hospitality or travel industry.
• Desirable: Passion for snowsports and the outdoors.

Please note: For foreign nationals, a Japanese work permit or working holiday visa is required.

Work 8 hours / day and 8 days OFF / Month

Seasonal
Season 2024-2025 is to be confirmed

• Health, social, and employment insurance available.
• Subsidized staff meals (lunch and dinner bento approximately ¥300 per meal).
• Free staff accommodation (shared dormitory room), utilities and Wi-Fi included. Shared shower/bath, laundry, drying room, kitchenette. facilities). Single Apartment available upon availibility with an extra charge.
• Subsidized ski/snowboard rental.
• Free season lift pass for Grand Hirafu/Hanazono resort.

November 15, 2024 - April 15, 2024 (Possibility to be extended)

If you are interested to join our Concierge team and would like further details, please send your CV/Resume with the recent portrait photo to [email protected] .