Concierge｜Winter Season

Acting as the main point of reference for guests who need assistance or information, the Concierge helps to tailor each guest's stay to their own requirements.

• Act as the main point of reference for guests who need assistance or information, attending to their requests and helping to tailor their stays to their requirements.
• Understanding guest needs and providing them with personalized solutions and individually tailored activity and restaurant recommendations.
• Liaise with guests by phone, email, and face-to-face to assist with transportation and services arrangement.
• Assistance with guest issues, providing solution and alternative for any unavailable activities.
• Acquire extensive knowledge of AYA Niseko, nearby locations and businesses.

• Strong interpersonal & communication skills.
• High proficiency in English is required. Japanese or other languages are a plus.
• Computer literacy.
• Professional E-mail handling.
• Friendly and professional telephone manner.
• High grooming standards and professional appearance.
• A willingness to learn and to expand your knowledge of property amenities, services, and the local area.
• Desirable: Previous experience in the hospitality or travel industry.
• Desirable: Passion for snowsports and the outdoors.

Please note: For foreign nationals, a Japanese work permit or working holiday visa is required.

40 Hours / week

Hours may increase over high occupancy periods.

Seasonal
1,650 JPY～ / Hour

• Health, social, and employment insurance available.
• Subsidized staff meals (lunch and dinner approximately ¥300 per meal).
• Subsidized ski/snowboard rental.
• Free season lift pass for Grand Hirafu/Hanazono resort.
• Discount in other Tokyu Resort & Stay properties.
• Staff accommodation fee： ¥20,000 ～¥55,000 per month.
  Shared dormitory/private room: utilities and Wi-Fi included. Shared shower/bath, laundry, drying room, kitchenette. facilities). Located 5 minutes walk from Hirafu Gondola.
  An apartments in the ciry also available.(Need a car to commuting to work）

November 15, 2024 - March 31, 2025 (Possibility to be extended)

If you are interested to join our Concierge team and would like further details, please send your CV/Resume with the recent portrait photo to [email protected]