Concierge | Winter Season

Acting as the main point of reference for guests who need assistance or information, the Concierge helps to tailor each guest's stay to their own requirements.

Highlight Responsibilities

  • Act as the main point of reference for guests who need assistance or information, attending to their requests and helping to tailor their stays to their requirements.
  • Understanding guest needs and providing them with personalized solutions and individually tailored activity and restaurant recommendations.
  • Liaise with guests by phone, email, and face-to-face to assist with transportation and services arrangement.
  • Assistance with guest issues, providing solution and alternative for any unavailable activities.
  • Acquire extensive knowledge of AYA Niseko, nearby locations and businesses.

Knowledge, Skills & Abilities

  • Strong interpersonal & communication skills.
  • High proficiency in English is required. Japanese or other languages are a plus.
  • Computer literacy.
  • Professional E-mail handling.
  • Friendly and professional telephone manner.
  • High grooming standards and professional appearance.
  • A willingness to learn and to expand your knowledge of property amenities, services, and the local area.
  • Desirable: Previous experience in the hospitality or travel industry.
  • Desirable: Passion for snowsports and the outdoors.
  • Desirable: Previous experience in the hospitality or travel industry.

Please note: For foreign nationals, a Japanese work permit or working holiday visa is required.

Working Condition

Working Hours
Minimum 7 hours / day

Remuneration

Seasonal
From ¥1,100 per hour

Benefits

  • Health, social, and employment insurance available.
  • Subsidized staff meals (lunch and dinner bento approximately ¥300 per meal).
  • Free staff accommodation (shared dormitory room), utilities and Wi-Fi included. Shared shower/bath, laundry, drying room, kitchenette. facilities). Single Apartment available upon availibility with an extra charge.
  • Subsidized ski/snowboard rental.
  • Free season lift pass for Grand Hirafu/Hanazono resort.
  • Discount on other Tokyu Resort & Stay properties.

Employment Period

Seasonal
November 2022 - April 2023 (Possibility to be extended)

Apply Now

If you are interested to join our Concierge team and would like further details, please send your CV/Resume with the recent portrait photo to [email protected] .