Guest Services

Guest Services

Due to the COVID-19 pandemic, we will reduce the guest services for the 2021 summer season. The following services will be affected:


The Concierge service will no longer operate. Bookings for restaurants, transfers, activities, and general arrangements for external services, will need to be self-arranged by our guests.

AYA Shuttle Bus

The circular shuttle bus (AYA - Welcome Centre - Gondola - Supermarket) does not operate in the summer season.

Niseko Kids Club (Daycare), iGATE IKEUCHI (Select shop), Ginger Restaurant

These facilities will not open in summer 2021.

We apologise for the inconvenience these changes will cause, and we thank you for your understanding.