Guest Services

Guest Services

Due to the COVID-19 pandemic, we will reduce the guest services for the 2020/2021 winter season. The following services will be affected:


The Concierge service will no longer operate. Bookings for restaurants, ski rental, ski schools, transfers, and general arrangements for external services, will need to be self-arranged by our guests.

AYA Shuttle Bus

The shuttle bus service as used in previous seasons (between AYA-Hirafu Welcome Centre-Gondola-Supermarket) will not operate this season.

Niseko Kids Club (Daycare), iGATE IKEUCHI (Select shop), Restaurant Ginger

These shops will not open.

We apologise for the inconvenience these changes will cause, and we thank you for your understanding.