Guest Services

Guest Services

In addition to our comprehensive selection of in-house amenities and exclusive guest benefits, our professional and devoted team of AYA Niseko staff are dedicated to providing seamless service to each and every guest, seven days a week. We work alongside some of the finest service providers and organisations in Hokkaido, so if there's anything you need that will enhance your stay, we'll be ready to listen.

Front Desk & Reception

With a comprehensive selection of in-house amenities and exclusive guest benefits, our devoted team of AYA staff are dedicated to providing seamless service.

Other Reception Services

Winter Services


Airport Transfers

Your journey does not begin when you arrive at our doors, but at the very moment you disembark. Travel directly to our doors in comfort with a private transfer.

Npb Winter

Lift Passes

The Grand Hirafu Lift Pass also provides access to the wider Hanazono area, whereas the Niseko United All Mountain Pass gives complete access to all 4 resorts.

Ski Rental Aya

Equipment Hire

Allow us to assist you in sourcing winter equipment that will exceed your expectations of both comfort and performance.

Mountain Guiding

Mountain Guiding

AYA Niseko will assist with finding your personal mountain guide, who will provide you with the equipment and lead you to the best locations for fresh powder.

Heli With Yotei

Heli Skiing & Cat Skiing

​Explore fields full of fresh powder snow, flowing lines that are completely untouched and unspoilt, and a mountain you have entirely to yourself.



Providing access to remote areas and high-speeds that are impossible to reach otherwise, snowmobiles come in many shapes and forms.



Onsen — or natural hot spring baths — are one of Japan's most famed and revered institutions.

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Ski & Snowboard Lessons

AYA Niseko's outstanding ski-in ski-out location on the internationally lauded Grand Hirafu ski resort offers unprecedented access to the slopes.

Summer Services

Summerraft 15


Niseko rafting is an addictive and adrenaline-packed whitewater ride taking place on the incredible Shiribetsu River.


Kayaking & Other Watersports

Sea kayaking near the Shakotan peninsula or Otaru Osyoro provides close access to beautiful shoreline areas normally inaccessible by foot.

Npb Trail Run

Hiking & Trail Runs

​Regarded as wild by much of Japan, Hokkaido is covered by seemingly untouched national parks, rough mountains, and a huge selection of terrain.

Lakes Crop

Lakes & Wetlands

Hokkaido is covered by incredible Lakes, Marshes, Swamps and Wetlands, teeming with life and providing stunning natural spectacles.


Road & Mountain Biking

Hokkaido truly is the ideal location for a road cycling enthusiast, and as a result of these conditions, the cycling population in Hokkaido has boomed.

Hokkaido Trips

Hokkaido Day Trips

Niseko is a popular base for exploring Hokkaido’s top spots and is only two hours from many regional attractions like Sapporo, Otaru, Shakotan, and many more.

Niseko golf


Niseko has rapidly become famous not only for its abundant powder snow, but also for its expanding collection of world-class golf resorts.

Climbing Wall

Other Summer Activities

Other Summer Activities - Including Indoor climbing & Summer camps for kids