Guest Services

Guest Services

Due to the COVID-19 pandemic, we will reduce the guest services for the 2020/2021 winter season. The following services will be affected:


The Concierge service will no longer operate. Bookings for restaurants, ski rental, ski schools, transfers, and general arrangements for external services, will need to be self-arranged by our guests.

AYA Shuttle Bus

The shuttle bus service as used in previous seasons (between AYA-Hirafu Welcome Centre-Gondola-Supermarket) will not operate this season.

We apologise for the inconvenience these changes will cause, and we thank you for your understanding.