Concierge｜Year-Round

Acting as the main point of reference for guests who need assistance or information, the Concierge helps to tailor each guest's stay to their own requirements.

• Act as the main point of reference for guests who need assistance or information, attending to their requests and helping to tailor their stays to their requirements.
• Understanding guest needs and providing them with personalized solutions and individually tailored activity and restaurant recommendations.
• Liaise with guests by phone, email, and face-to-face to assist with transportation and services arrangement.
• Assistance with guest issues, providing solution and alternative for any unavailable activities.
• Acquire extensive knowledge of AYA Niseko, nearby locations and businesses.
• Be part of department project and training

• Strong interpersonal & communication skills.
• High proficiency in English is required. Japanese or other languages ​​are a plus.
• Computer literacy.
• Professional e-mail handling.
• Friendly and professional telephone manner.
• High grooming standards and professional appearance.
• A willingness to learn and to expand your knowledge of property amenities, services, and the local area.
• Desirable: Minimum Intermediate Japanese Level
• Desirable: Previous International experience in the hospitality or travel industry.
• Desirable: Passion for Snowsports and the outdoors.

Salary negotiable based on experience

• Health, social, and employment insurance available.
• Subsidized staff meals (lunch and dinner bento approximately ¥300 per meal).
• Free staff accommodation (shared dormitory room) 10 minutes Walking distance, or subsidize single apartment 10 minutes Drive (require to have own vehicle)
• Subsidized ski/snowboard rental
• Free season lift pass for Grand Hirafu-Hanazono Resort and discounted rate for all Mountain lift pass
• Annual Bonus
• Annual Paid Leave
• Discount on other Tokyu Resort & Stay properties.

If you are interested to join our Concierge team and would like further details, please send your CV/Resume with the recent portrait photo to [email protected] .