Acting as the main point of reference for guests who need assistance or information, the Concierge helps to tailor each guest's stay to their own requirements.

Highlight Responsibilities

  • Act as the main point of reference for guests who need assistance or information, attending to their requests and helping to tailor their stays to their requirements.
  • Understanding guest needs and providing them with personalized solutions and individually tailored activity and restaurant recommendations.
  • Liaise with guests by phone, email, and face-to-face to assist with transportation and services arrangement.
  • Assistance with guest issues, providing solution and alternative for any unavailable activities.
  • Acquire extensive knowledge of AYA Niseko, nearby locations and businesses.
  • Be part of department project and training

Knowledge, Skills & Abilities

  • Strong interpersonal & communication skills.
  • High proficiency in English is required. Japanese or other languages ​​are a plus.
  • Computer literacy.
  • Professional e-mail handling.
  • Friendly and professional telephone manner.
  • High grooming standards and professional appearance.
  • A willingness to learn and to expand your knowledge of property amenities, services, and the local area.
  • Desirable: Minimum Intermediate Japanese Level
  • Desirable: Previous International experience in the hospitality or travel industry.
  • Desirable: Passion for Snowsports and the outdoors.


Salary negotiable based on experience


  • Health, social, and employment insurance available.
  • Subsidized staff meals (lunch and dinner bento approximately ¥300 per meal).
  • Free staff accommodation (shared dormitory room) 10 minutes Walking distance, or subsidize single apartment 10 minutes Drive (require to have own vehicle)
  • Subsidized ski/snowboard rental
  • Free season lift pass for Grand Hirafu-Hanazono Resort and discounted rate for all Mountain lift pass
  • Annual Bonus
  • Annual Paid Leave
  • Discount on other Tokyu Resort & Stay properties.

Apply Now

If you are interested to join our Concierge team and would like further details, please send your CV/Resume with the recent portrait photo to [email protected] .